Kivu Belt Region: High-quality customer service will attract more tourists Last day of successful training in hospitality skills in Rubavu

Excellent customer and hospitality service ensures high-quality standards in tourism. To improve the skills of service personnel, 31 employees of hotels and restaurants including unemployed TVET graduates in the district of Rubavu attended further training on crucial skills. Jointly organized by the Workforce Development Authority (WDA) and the Rwandan Hospitality Association (RHA), the four-weeks (22/01 – 16/02/2018) training focused on skill improvement in food & beverage services and culinary arts. The successful participants receive a certificate to promote and prove their newly gained abilities.

Together with Rwandan hospitality experts, an international master trainer facilitated the training to share his knowledge with the culinary arts participants. Following its success and the high demand for well-qualified service personnel, an additional training will take place in the districts of Karongi and Rusizi later this year.

The Kivu Belt Region is one of Rwanda’s most attractive tourist destinations and offers memorable experiences and landscapes. A professionalized service will increase tourist visits to the region. The Rwandan-German Development Cooperation strengthens skill-upgrading activities through the Eco-Emploi Programme, supported by GIZ.